Privacy Policy

1Introduction

PNL Fibernet ("we," "us," "our," "the Company") is committed to protecting the privacy of our customers and website visitors ("you," "user," "customer"). This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use our website, apply for services, or use our broadband and internet connectivity services, in accordance with applicable Indian laws — including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023, where applicable.

2Information We Collect

We may collect the following categories of information:

• Personal Identification Information: Name, address, phone number, email address, date of birth, and government-issued identity/address proof (as required under applicable telecom/ISP licensing regulations).
• Account & Billing Information: Service plan details, billing address, payment information, and transaction history.
• Technical Information: IP address, device information, connection logs, and usage data necessary for network management, troubleshooting, and regulatory compliance.
• Communication Records: Records of your interactions with our customer support team, including calls, emails, and chat conversations.

3How We Use Your Information

We use the collected information to:

• Provision, install, and maintain your broadband connection.
• Process billing, payments, and account management.
• Provide customer support and respond to inquiries or complaints.
• Comply with applicable legal, regulatory, and licensing obligations, including those under Department of Telecommunications (DoT) and TRAI guidelines.
• Improve our services, network performance, and customer experience.
• Send important service-related communications, including outage notifications, billing alerts, and plan updates.
• With your consent, send promotional offers and marketing communications — you may opt out at any time.

4Data Sharing & Disclosure

We may share your information only in the following circumstances:

• With government or regulatory authorities, where required by law or lawful directive (including law enforcement and licensing authorities such as DoT/TRAI).
• With trusted third-party vendors who assist in service delivery (e.g. payment processors, installation partners), under confidentiality obligations.
• In connection with a business transfer, merger, or acquisition, subject to continued protection of your data under this policy.

5Data Security

We implement reasonable technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6Data Retention

We retain your personal information for as long as necessary to provide our services and to comply with applicable legal, regulatory, accounting, or reporting requirements, including those mandated by telecom licensing conditions.

7Your Rights

Subject to applicable law, you have the right to:

• Access and review the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Withdraw consent for marketing communications at any time.
• Request deletion of your data, subject to our legal and regulatory retention obligations.

To exercise these rights, please contact us using the details in Section 11 below.

8Cookies & Website Tracking

Our website may use cookies and similar technologies to enhance user experience, analyze traffic, and improve our services. You can control cookie preferences through your browser settings.

9Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors without parental/guardian consent.

10Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. Continued use of our services after such changes constitutes acceptance of the updated policy.

11Contact Us

For questions or concerns regarding this Privacy Policy or your personal data, please contact: